DAMASCUS, Oregon (KRON) — An Oregon couple is afraid they may lose their home if they don’t get a problem with their phone bill fixed.
The couple said they only had the phones for one month, but Verizon is billing them more than $2 million.
“Yeah, it’s been very stressful to say the least,” Verizon customer Ken Slusher said.
Slusher wired over a down payment on a brand new house. The place that he, his girlfriend, and their kids can’t wait to move into.
But it may not happen because of this:
“Your total amount due is $2,156,593.64,” an automated message from Verizon said.
That’s the current balance on Ken’s Verizon wireless account. It is a service that he and his girlfriend had for one month last November, until they started getting strange statements.
“Mistakes are always made and what not,” Slusher said. “But the number of errors and the comedy of which that happen is astounding to me right now.”
Their first bill should have been for around $120. Instead, it was for $698 with a previous balance of $451.
The next statement asked for just $9.
Ken said they canceled the service in December and returned the phones to a local Verizon store in January.
But the bills kept coming. Ken said customer service agents in person and on the phone promised to clear it up but then.
“Our records indicate that this account is being processed or has been processed for collection,” an automated message said.
“If I don’t get this straightened out in the next 24 hours, I can almost guarantee I’ll lose this house,” Slusher said.
With two collection agencies coming after him, Ken said his mortgage company will not go through with the home purchase.
He said Verizon has admitted that it’s all a mistake but they still haven’t made it right.
“If we can get some sort of response from Verizon in any way, shape, or form, an apology would be nice,” Slusher said.