(BCN) — Roughly 2,800 of the estimated 6,200 PG&E customers who lost gas service in unincorporated Contra Costa County on Sunday had their service restored Monday afternoon, according to the utility.
The problem began with a service disruption at a gas facility Sunday morning, according to PG&E spokeswoman Tamar Sarkissian. Gas service to an estimated 6,200 customers in the communities of Discovery Bay and Byron then had to be suspended for safety reasons.
As of 5 p.m. Monday , 2,800 of those customers have had their service restored, Sarkissian said.
PG&E workers attempted to contact 3,600 customers, she added, but customers have to be home to allow workers to restore their gas.
Sarkissian said door hangers with instructions and contact information are being left at the homes of customers who were not present when a utility worker attempted a service restoration.
PG&E dispatched more than 200 gas representatives for this work as well as to investigate the cause of the issue. Sarkissian said the service disruption remains under investigation.
The gas facility that had the initial problem is operating safely, Sarkissian said. Equipment at one of PG&E’s gas regulator stations, which reduces pressure, has been replaced as a precautionary measure.
Customers who rely on gas for heating were offered a temporary stay at a warming center at Timber Point Elementary School at 40 Newberry Lane in Discovery Bay.
The warming center, which was established by PG&E and the American Red Cross, was open Monday and Sunday. Sarkissian said the center will remain tentatively open on an as-needed basis tonight.