SAN FRANCISCO (KRON) — Thousands of Comcast customers hoping to spend the holiday surfing the Internet, watch video-on-demand, or talk with friends and family on the phone, are instead in the dark Monday morning due to a major outage.
According to the company’s outage map, service interruption is affecting customers throughout the Bay Area and nationwide including Chicago, Philadelphia, Houston, Seattle, Atlanta, Baltimore, Jacksonville, Boston, Washington, DC, and Fort Lauderdale.
Comcast posted the following message on its site:
We’re working to make your experience even better.
An update is currently underway and what you’re trying to access isn’t available right now. We’ll have everything back up and running in just a few hours, so please try back later. Thanks for your understanding as we work to make this the best customer experience possible.
Comcast says that outages were first reported at around 7:20 a.m. PST.
Affected customers have been steadily posting their outrage on social media as Monday’s observance of President’s Day is possibly exacerbating the situation because many subscribers are home from school and work. It’s unclear if Comcast is also observing the holiday but numerous customers are posting angry comments about the lack of response from the communications company.
@seedloomis I am sorry for the poor tv and internet service experience. Do you still need help at this time? -Joe
— ComcastCares (@comcastcares) February 15, 2016
“Seriously?! I finally got through to the automated customer service line, and it hangs up when I say I am a residential customer. I turn around and call right back and the number picks up and hangs up without saying anything. I don’t understand why, with all the money they suck out of their customers, they couldn’t come up with a polite PSA for their phone lines,” posted Sarah Fraser.
According to the company’s site, Comcast serves homes and businesses in 40 states and the District of Columbia. Comcast is a majority shareholder of NBC Universal.