(KRON) — Samsung is recalling its Galaxy Note 7 phone because of a risk of fire.
One million of the phones fall under the recall notice because of the battery catching fire.
Here is what Samsung tweeted about the recall and how to exchange your phone:
— Samsung Mobile US (@SamsungMobileUS) September 15, 2016
Samsung already has voluntary recalled the devices after a few dozen devices exploded or caught fire.
Samsung had sold 2.5 million Galaxy Note 7 phones.
The U.S. Consumer Product Safety Commission is stepping in on a formal recall. Its chairman, Elliot Kaye, blasted Samsung for trying to do the recall on its own, saying that anyone who believes that to be adequate “needs to have more than their phone checked.”
The recall comes at a crucial time for Samsung, as its rival Apple just announced its own latest versions of the iPhones, which go on sale Friday. The Note series is one of Samsung’s most expensive, and demand for the phone had been high.
U.S. aviation safety officials also have taken the unusual step of warning airline passengers not to turn on or charge the phone during flights, or put them in checked bags.
Consumers are encouraged to visit samsung.com/us/note7recall for carrier and retailer specific instructions on how and where to exchange their Note7 device.
Under the terms of the U.S. Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime
Note7 Exchange Program owners have the following choices and can take these next steps immediately:
1. Exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer
2. Exchange their current Note7, and any Note7 specific accessories, for a Galaxy S7 or S7 edge with a refund of the price difference between the products.
3. A refund can be obtained at your point of purchase.
Customers who exchange a Note7 device for another Samsung product will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from a select carrier or retail outlets.