United’s stock drops on public relations crisis

(KRON) United Airlines stock plummeted Tuesday after the company’s CEO defended the ugly scene of a passenger being removed from a flight.

UAL opened at $70 dollars per share Tuesday but it quickly dropped to $68 per share after the opening bell on Wall Street.

The video shows three security officials dragging a passenger from a United Airlines flight at a Chicago’s O’Hare International Airport.

The (Louisville) Courier-Journal reports a United representative confirmed Sunday night that a person was removed from Flight 3411 to Louisville, Kentucky, saying it was “overbooked.”

Passenger Audra D. Bridges posted the video on Facebook. It shows the guards grabbing then dragging the passenger down the aisle. Screaming is heard and other passengers say “Oh my God” and “Look at what you did to him.”

United said airline representatives chose four passengers at random when no volunteers agreed to leave the overbooked flight. They requested law enforcement assistance when one of them refused to leave.

Bridges says United asked for four passengers to relinquish their seats for airline employees on stand-by.

The chief executive of the airline’s parent company initially released a statement saying only that United wanted to talk to the man. But Oscar Munoz later began defending his employees, saying in a letter that the passenger was being “disruptive and belligerent.”



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